Welcome to Florist Westcombe Park. These Terms & Conditions ('Terms') govern your use of our website and any purchases you make for online flower delivery in Westcombe Park and the surrounding areas. By placing an order through our online service, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase. If you do not agree to these Terms, please refrain from using our website or purchasing our products.
These Terms apply to customers placing orders for flower delivery within Westcombe Park and the adjacent localities. We are committed to providing fresh flowers and excellent service within our delivery area, ensuring reliability and satisfaction for all online orders.
To purchase flowers and floral arrangements through our website, please follow the on-screen instructions and complete the checkout process. Once you have selected your floral products, added them to the basket, and provided the necessary delivery details, you will be prompted to confirm your order. Please review your basket carefully before making payment, as mistakes cannot always be rectified afterwards.
After submitting your order, you will receive an order acknowledgment email detailing the products you have ordered. This is not an order acceptance. Our acceptance of your order and formation of the contract will occur once payment has been successfully made and we issue an order confirmation. We reserve the right to decline any order at our sole discretion, in which case you will be notified and no payment will be taken or any payment made will be refunded promptly.
All products shown on our website are subject to availability. In rare circumstances, due to the seasonal nature of flowers and supply fluctuations, a specific flower or arrangement may be unavailable. In such instances, we reserve the right to substitute with an item of equal quality and value, preserving the overall theme and palette of the chosen product. Where time allows, we will endeavour to inform you of such substitutions.
We offer flower delivery throughout Westcombe Park and the nearby areas as specified on our website. Deliveries are typically made during our standard business hours. While we strive to meet your preferred delivery timeframe, exact times cannot always be guaranteed, especially during peak periods (e.g., Valentine’s Day, Mother’s Day). Please ensure the delivery details you provide are accurate and complete. We cannot accept liability for failed deliveries due to incorrect information.
If no one is present at the delivery address, we will attempt to leave your flowers with a neighbour or in a safe place, and a delivery card will be left to inform the recipient. If delivery is not possible, we will contact you to arrange an alternative solution.
All prices displayed on our website are in GBP and include VAT where applicable. Delivery charges will be clearly displayed during the checkout process and are payable in addition to the product price. We accept payment via the payment methods indicated on our website, which may include credit/debit card and secure payment gateways. Payment must be made at the point of order confirmation. Orders are only processed after successful payment.
Cancellations: You may cancel an order for flower delivery within Westcombe Park and surrounding areas up to 24 hours prior to the scheduled delivery date for a full refund. To cancel, please use the cancellation option through your account dashboard on our website. Orders cancelled less than 24 hours before delivery may be subject to a charge to cover costs incurred, especially if the arrangement has been prepared or dispatched.
Order Amendments: If you wish to make changes to your order (e.g., delivery address, message card), please contact us as soon as possible via the details provided on your order confirmation. We will attempt to accommodate amendments, but cannot guarantee changes after order processing has begun.
Refunds: If your order is cancelled according to these Terms, any payments made will be refunded by the same method used for payment, within 7 business days. If you are dissatisfied with your order for any reason, please notify us promptly, preferably within 24 hours of delivery, so we can address your concerns. In certain circumstances, refunds or replacements may be offered at our discretion.
For personalised orders such as messages on cards or custom arrangements, please check your requested wording carefully before finalising your order. We are not liable for errors or misspellings provided by you.
You agree to provide truthful, up-to-date information for your order, including the recipient’s address and preferred delivery date. You must also have the necessary authority to use the chosen payment method. Failure to provide accurate data may result in delayed or failed deliveries for which we cannot accept responsibility.
We take every care in preparing and delivering your order. However, to the fullest extent permitted by law, our liability for any direct or indirect loss or damage arising from your use of our website or from our supply of products is limited to the total value of the order placed by you.
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law. Except as provided above, we will not be liable for any loss of profits, loss of business, or any indirect or consequential losses arising out of or in connection with your use of this website or any product supplied to you.
We shall not be liable or responsible for any failure to perform our obligations (including for flower delivery in Westcombe Park and surrounds) where such failure is caused by events outside our reasonable control, including but not limited to pandemic outbreaks, adverse weather, strikes, breakdown of transport, or supplier issues. Where such events occur, we will contact you as soon as possible to arrange a suitable solution.
Your privacy and the security of your information are important to us. Any personal details provided during the order process will be used and stored in compliance with UK data protection laws and our Privacy Policy. Personal data will only be used to process your orders and provide service; we do not share your details with third parties not involved in fulfilling your delivery.
All content, images, and designs on our website are the property of Florist Westcombe Park or our licensors. You may not use, copy, or reproduce any content without our express written permission.
We reserve the right to amend these Terms at any time to reflect changes to our services, legal requirements, or business practices. The applicable Terms are those published on our website at the time you place an order. We recommend reviewing these Terms periodically.
These Terms and any disputes arising from subject matter or formation (including non-contractual disputes) are governed by English law. By placing an order with Florist Westcombe Park, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is held to be unenforceable, such provision will be struck out and the remaining provisions will remain in force. No failure or delay by us to exercise any right or remedy will constitute a waiver of that or any other right or remedy.
If you have questions or concerns regarding these Terms, or need assistance regarding your order, please use the contact facilities provided on our website. We aim to respond to all queries promptly and resolve any issues to your satisfaction.
Note: These Terms & Conditions apply to all customers using our online flower delivery services in Westcombe Park and its surrounding areas. Thank you for choosing Florist Westcombe Park for your floral gifting needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westcombe Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westcombe Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
