Your Flower Returns, Refunds & Complaints Guide – Florist Westcombe Park
Our Fresh Flowers Guarantee in Westcombe Park
At Florist Westcombe Park, we are passionate about delivering the freshest flowers to our valued customers in Westcombe Park and the surrounding areas. Whether you're ordering for your home, office, or special event, you can rely on our expert florists and our robust fresh flowers guarantee. We stand behind the quality of every bouquet, arrangement, and floral gift we send out, ensuring your satisfaction and peace of mind with each order.
Damaged-On-Arrival Policy
On rare occasions, flowers may arrive in less-than-perfect condition due to transit. If your flowers arrive damaged or not up to the high standards you expect, please notify us immediately upon receipt. We request a photo of the damaged flowers to help us assess the issue. This enables us to improve our process and ensures you receive the flowers you deserve. Rest assured, our team prioritises quick resolution to any damaged-on-arrival reports to uphold our reputation as a trusted local florist in Westcombe Park.
Freshness Window and Quality Commitment
We guarantee the freshness of our flowers for a minimum window of 5 days from delivery, provided the care instructions included are followed. As all our arrangements are hand-crafted from market-fresh stems, most customers experience even greater longevity from their blooms. Should your flowers wilt or become unsatisfactory within the first 5 days (excluding damage due to environmental neglect such as lack of water or direct sunlight exposure), please let us know as soon as possible so that we can resolve the matter promptly.
Refunds and Replacement Options
Your happiness is at the heart of everything we do at Florist Westcombe Park. If there is an issue with freshness, damage, or the wrong order delivered, we offer the following options:
- Replacement: We will send a replacement bouquet of equal or greater value at the earliest possible delivery slot.
- Refund: If a replacement is not suitable, we will initiate a prompt refund for the affected flowers or floral items.
Our team will work with you to determine the most convenient and satisfactory solution based on your feedback and unique situation. Please reach out as soon as you notice an issue so we can assist swiftly.
How to Make a Complaint
If you have any concerns, complaints, or disappointment with your Florist Westcombe Park service or flowers, we encourage you to contact us directly. Our trained staff member will carefully review your feedback and aim to respond within 24 hours during business days. Your comments allow us to learn, adapt, and continue providing the highest standard of floral service in Westcombe Park.
We may request details such as your order number, delivery address, and any supporting photographs to fully investigate your complaint and offer an effective resolution. We strive for transparency and fairness in every step of the complaints process and value the trust you place in us as your local florist, serving households and businesses in Westcombe Park and nearby areas.
Trusted Local Florist, Exceptional Service
Florist Westcombe Park is proud to be a reliable and community-focused florist, dedicated to the people and businesses of our local area. Our returns, refunds, and complaints policy reflects our commitment to excellence and your satisfaction. Thank you for choosing your local Westcombe Park florist — we look forward to brightening your day with stunning, fresh flowers every time.
